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What You Agree To When You Open an Account

Before you deposit via JazzCash, Easypaisa, or Raast and jump into the lobby, these are the terms that govern your account.

Eligibility Based on Local LawAccount Ownership and IdentityJazzCash, Easypaisa, Raast Wallet RulesAccount Suspension RightsJurisdiction-Dependent Access
bw777 What You Agree To When You Open an Account
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Records

Your account data — including the wallet details you provide for JazzCash, Easypaisa, or Raast — is held securely and used only for account operation, payment verification, and legal compliance. We do not sell your personal information. Here is how we manage each part of your account record.

Data Retention

We keep account and transaction records for as long as required under applicable law. You may request a summary of your stored data by contacting support with your account reference.

Cookie Use

Cookies maintain your session across mobile and desktop. Functional cookies are active by default; analytics cookies can be adjusted in your browser settings at any time.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If your number changes, update it in account settings before your next deposit or withdrawal.

Requesting Changes

To correct identity details or update your linked wallet from Easypaisa to Raast, contact support with your account ID and a copy of valid ID. Changes are processed after verification.

LEGAL CONTACT PATHS

How to Reach Us About Account or Legal Queries

If you have a question about these terms, your account status, or how a specific rule applies to your JazzCash or Easypaisa transaction, our support team handles legal and account queries directly. Raise a dispute, request account documentation, or ask for a terms clarification through the channels below.

Live Chat Open the chat window inside your account dashboard to reach our Pakistan support team for real-time legal and account queries.
Email Support Send your account number, the query type, and any relevant transaction reference to our support email for a documented written response.
Account Help Centre Access the Help section under your account settings for term-specific articles covering wallet verification, identity rules, and account suspension steps.

Common Questions About Your Rights and These Terms

Below are the questions we get asked most often about account terms, data rights, and how our legal conditions apply to Pakistan accounts using local payment methods.

Access depends entirely on local law where you are. Use the platform only where online gaming is permitted in your area. We do not override regional legal restrictions.

No. Each person may hold exactly one account. Duplicate accounts will be suspended, and any balance under review will be processed according to our standard suspension policy.

Withdrawals are paused until identity is confirmed. Contact support with your account ID and wallet details, and the verification team will clear the mismatch before releasing funds.

Send a data request to support with your account reference. We will compile your stored records and respond in line with the applicable data-handling timeline for your region.

You can request deletion of personal data not required by law. Some transaction records must be retained under legal obligation even after deletion of other account data.

Updated terms are posted on this page with the revision date shown. Continuing to use your account after a change is posted counts as your acceptance of the new version.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.